Terms and Conditions
Thank you for using our site, if you need to contact us in writing please write to;
Perfect Presence, Home Farm Office, High Street, West Lavington, DEVIZES, Wiltshire SN10 4JB.
Because of the exclusivity of our ranges, it sometimes happens that an item is out of stock. Items should only be displayed on the site if they are available for purchase.
Your order is not guaranteed until you have a ‘confirmation of despatch.’
Although every effort is made to accurately describe every item, it is inevitable that they may vary slightly due to the fact that they are unique. Please contact us immediately if there is a problem.
Privacy Policy
This privacy policy sets out how Perfect Presence uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Perfect Presence may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
What we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
All direct payment gateways offered by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at perfectpresenceuk@gmail.com with UNSUBSCRIBE in the title and we will remove your details from our system. Alternatively, send us mail to: Perfect Presence, Home Farm Office, West Lavington, DEVIZES, Wiltshire SN10 4JB.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us or send us mail to: Perfect Presence, Home Farm Office, West Lavington, DEVIZES, Wiltshire SN10 4JB.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to; Perfect presence, Home Farm Office, West Lavington, Devizes, Wiltshire SN10 4JB. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Payment Method
We use Stripe online payment system, so your payment details are automatically encrypted when you enter them.
Delivery
Unfortunately we are unable to post our goods abroad at this stage so cannot deliver outside the United Kingdom and Ireland. Postage and packing is by Royal Mail First Class Delivery, charged at a standard £3.00 per UK delivery and at a £1.00 standard rate per extra item.
Returns
Call or send an email to perfectpresenceuk@gmail.com with the reason and item(s) to be returned within 14 days.
Return delivery address will be provided.
The product(s) to be returned need to be in its original packaging, safe and securely repacked for return shipment.
Cost of return shipping is at the expense of the sender.
The refund of the returned item(s) will be processed within 14 days after receipt of goods.